Delivering electric energy

ATCO Electric is on the job, day and night.

As your electricity delivery company, you can count on our people to respond quickly, no matter the hour or the weather.

ATCO Electric Emergencies

1-800-668-5506:

• If your power goes out
• If you see downed lines
• If you see a damaged pole

ATCO Electric General Inquiries

1-800-668-2248

• Request a new service line or secondary line
• Service installation or salvage
• Relocate power line or meter
• High load moves
• Power Quality Calls
• Safety information & education
• Questions or comments about ATCO Electric in your community or e-mail

The ATCO Electric distribution charge you see on your monthly bill from your energy retailer is regulated by the Alberta Utilities Commission (formerly the Alberta Energy Utility Board).

Our  friendly experts at the ATCO Blue Flame Kitchen and ATCO EnergySense are available to help you with your home energy and home living needs.

Industrial customer inquiries please call our Industrial Customer Service Centre at 1-888-789-8880.  Or, contact a commercial services representative.

Industrial Customer Service Centre hours
Monday - Friday 8 a.m. to 5 p.m.

 

Energy Services

Sign up for electric service Choose your energy retailer Regulated rate option provided by Direct Energy Regulated Services 1-888-420-3181 For a list of competitive retailers and information visit www.ucahelps.gov.ab.ca  or call 310-4-UCA (310-4822) in Alberta and (780) 644-5130 outside Alberta. Call your energy retailer Customer account questions Reconnections after a service is disconnected for any reason Billing information and inquiries Request service disconnection