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General Information
Our Delivery System
Our Service Area
REAs
Information for Retailers
Terms and Conditions
Micro Generation
Media Inquiries
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Innovative Approach to Safety Education Uses
Live Theatre and Super Heroes to Teach Young Audiences

ATCO Electric To Prepare Application To Construct Major Edmonton-Calgary Transmission Line

ATCO Realigns Business Groups to Enhance Growth Potential

Canadian Utilities Realigns Business Groups to Enhance Growth Potential

ATCO Supports New Fire-Rescue Emergency Training Centre in High Prairie

 

Delivering electric energy

ATCO Electric is on the job, day and night.

As your electricity delivery company, you can count on our people to respond quickly, no matter the hour or the weather.

ATCO Electric Emergencies

1-800-668-5506

  • If your power goes out
  • If you see downed lines
  • If you see a damaged pole
     

ATCO Electric General Inquiries

1-800-668-2248

  • Request a new service line or secondary line
  • Service installation or salvage
  • Relocate power line or meter
  • High load moves
  • Power Quality Calls
  • Safety information & education
  • Questions or comments about ATCO Electric in your community or e-mail

Media Inquiries

If you are a member of the media and have an inquiry about ATCO Electric, please contact the Corporate Communications 24-hour on-call cellular at: 780-288-7621

The ATCO Electric distribution charge you see on your monthly bill from your energy retailer is regulated by the Alberta Utilities Commission.

Our  friendly experts at the ATCO Blue Flame Kitchen and ATCO EnergySense are available to help you with your home energy and home living needs.

Industrial Services

Industrial customer inquiries please call our Customer Assistance Centre at 1-800-668-2248 or, contact an industrial services representative.

Customer Assistance Centre hours
Monday - Friday 8:00 a.m. to 7:00 p.m.

Energy Services
  • Sign up for electric service
  • Choose your energy retailer
    • Regulated rate option provided by Direct Energy Regulated Services 1-888-420-3181
    • For a list of competitive retailers and information visit www.ucahelps.gov.ab.ca  or call 310-4-UCA (310-4822) in Alberta and (780) 644-5130 outside Alberta.
  • Call your energy retailer
    • Customer account questions
    • Reconnections after a service is disconnected for any reason
    • Billing information and inquiries
    • Request service disconnection